Aus Truth-Quark

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Version vom 01:02, 20. Okt. 2013

Metropolitan cities everywhere such as London, Paris, Bangkok and SMRT CEO could benefit from the advancement of this technology relieving congestion at travel centers during busy times.

Inside an industry as well established as railway transport, transformation comes leisurely. To be truthful though, there actually is not a great deal of room to play with it and definately not to make slip-ups since the globes leading capitals maintain the transport demands of an incredible number of passengers on a daily basis.

Transportation services do still look to make the systems run better, faster and cheaper however, so big scale improvements do come about at occasion.

Ticketing specifically has seen rapid change in the last 10 years, with smartcard-based systems (for example Transport for Londons Oyster card or SMRT's Standard Ticket and Concession smartcards) quickly overtaking classic paper tickets on many of the planet's top transport networks.

Cubic Transportation Systems introduced their new model to the chiefs of the transportation industry at the annual UITP World Congress & Mobility and City Transport Exhibition. The firm specialises in transportation IT and services. It merges three elements of business, which is ticket office, vending machine and call centre, CTS calls it a 'virtual ticket office'.

The computer is designed to provide all the benefits of the conventional manned ticket office with the efficient operational benefits of vending machines. A remote ticket agent is able to talk with the customer using a HD computer screen. Does this mean transport firms in more financially developed countries for instance London may use outsourcing for the clerk jobs in another country? I suppose that may be a possibility now.

When you have a look at why people use ticket windows today, rather than going to the web or making use of their mobile or a vending machine, there are a lot of reasons why individuals that make use of the transit network on a daily basis need to speak to somebody.

What the designers are trying to attain with this project is to keep the human touch but enhance it with technology. They wish to offer people the chance to speak with staff if they desire, however try to automate much of the process to make things faster and more efficient for both parties.

Technology is the basis of tomorrows and todays world but it can often be easy to forget that a number of people do not get on well with it although as a society we relie on it a lot day-to-day. Cubic started to produce the design for the NextAgent with the customer in mind

The company took some data from ATOC [Association of Train Operating Companies] and made an effort to figure out why customers visit ticket windows, they reached a stunning fact that virtually one out of two purchases on National Rail is conducted at a ticket window in the UK.

It may very well be commuters are not very happy to make substantial purchases from the ticket machines in the event something goes wrong and they push the incorrect option. It could be they simply need the assurance of speaking to a human that they are making the correct choices. Therefor Cubic thought if they were going to make improvements to the present vending machine, they are going to have to include things like all of the features from the manned booth that make consumers want to visit them as opposed to the self service machine.